Hexagon House Centre Manager – Vacancy

Duties and Key Responsibilities

Your primary responsibilities will include (though will not be limited to):

Operations

• Deliver operational excellence within the centre. 
• Complete the centre ‘opening’ and ‘closing’ checklist on a daily basis.   
• Ensure members and visitors receive a warm welcome. 
• Replenish communal kitchen facilities and stock throughout the centre.
• Deal with enquiries via phone and email effectively and efficiently. 
• Manage keys and fobs including set up, replacements and charges.
• Manage the day-to-day operations of the centre, including reception and diary management duties.  
• Proactively carry out daily spot checks and floor walks to ensure centre standards and compliance.  
• Complete monthly excellence audits and any follow up queries or tasks.  
• Adhere to policies, procedures and processes and ensure all relevant checklists and documents are complete and current.  

Members

• Ensure membership records are accurate and current.
• Act as first point of contact for any member queries or issues. 
• Strive to provide consistent excellent service to all members and record feedback.
• Ensure all meeting room bookings are of the highest standard.
• Complete the onboarding of all new members.
• Manage move ins and departures as required.  

Your Building

• Oversee all centre maintenance and compliance including health and safety, fire regulations, checks and audits.
• Prepare the third-party contractor work lists.  
• Liaise and meet with contractors and suppliers onsite as required. 
• Record, respond to and escalate building requests.
• Ensure an understanding of building specifics, including layout and compliance information. 
• Submit and oversee relevant facilities requests.
• Manage refurbishments and project work as required.
• Keep all systems up to date with relevant information where business processes require.
• Ensure that the necessary office members have a registered onsite fire marshal and have returned the fire risk assessment.   

Sales and Finance

• Ensure your centre is ‘show ready’, and that at least four vacant offices are ready to present where possible.   
• Conduct sales tours.
• Provide prompt feedback to the sales team directly and via the CRM after all sales tours. 
• Be responsible for the administrative elements of virtual office sign-ups for your centre. 
• Ensure all ad hoc services and charges are billed correctly.
• Ensure member move in and move out processes are followed.
• Adhere to the debt process.  
• Ensure systems are adequately and efficiently kept up to date.   

Candidate Profile