Centre Assistant – YBN Gateshead
Jul 08, 2025
•
Vacancies
| Job Title | Centre Assistant |
| Reporting to | Centre Manager |
| Purpose | To assist the Centre Manager in delivering operational excellence within the centre and provide outstanding customer service to clients. The Centre Assistant will be the first point of contact for our clients and visitors and ensure the smooth operation of the centre, contributing to a positive and productive environment for all users. |
| Starting Salary | £26,500 per annum |
| Working Hours | Full time, 08:30-17:30, Monday-Friday, 40 hours a week |
| Location | Centre based |
| Your key responsibilities will include (but not be limited to): | Specific Tasks |
| Operations | Deliver operational excellence within the centre. Complete ‘opening’ and ‘closing’ the centre on a daily basis. Greet and assist clients and visitors, ensuring a friendly and professional welcome.Replenish communal kitchen facilities and stock throughout the centre.Deal with enquiries via phone and email effectively and efficiently. Manage keys and fobs including set up, replacements and charges.Assist with the day-to-day operations of the centre, including reception, mail handling and diary management duties. Proactively complete daily spot checks and floor walks to ensure centre standards and compliance. Assist with monthly excellence audits and any follow up queries or tasks.Ensure systems are adequately and efficiently kept up to date. Adhere to Flexico policies, procedures, and processes and ensure all relevant checklists and documents are complete and current. Assist clients with basic IT setup and troubleshooting. |
| Clients | Strive to provide consistent excellent service to all clients and record feedback.Act as first point of contact for any client queries or issues. Build the Flexico community and connect clients.Assist with office move ins and departures as required. Ensure client records are accurate and current. |
| Your Building | Assist with overseeing all centre maintenance and compliance including health and safety, fire regulations, checks and audits.Prepare the third-party contractor work lists. Liaise and meet with contractors and suppliers onsite as required. Record, respond to and escalate building requests.Ensure an understanding of building specifics, including layout and compliance information. Submit and oversee relevant facilities requests to the Property team.Keep all systems up to date with relevant information where business processes require. Ensure that the necessary office members have a registered onsite fire marshal and have returned the fire risk assessment. |
| Sales and Finance | Assist with ensuring your centre is ‘show ready’, and that at least four vacant offices are ready to present where possible. Assist with conducting sales tours when the Centre Manager is not available.Provide prompt feedback to the sales team directly and via the CRM after all sales tours. Be responsible for the administrative elements of virtual office sign-ups for your centre. Ensure all ad hoc services and charges are billed correctly.Ensure member move in and move out processes are followed. |
Candidate Profile
| Element | Essential |
| Skills & Behaviours | EnthusiasticResilient and embraces changePresentable and professional with good attention to detailExcellent communicator (written & verbal)Problem solverHas the ability to continually review and prioritise workload Positive ‘can do’ attitude and a promoter of the Flexico brand and valuesAdopt a holistic and forward-thinking approach to help exceed goals |
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Commercial Development Manager